Delivery and Service Terms

1. Scope

These terms cover the delivery of device orders and the provision of the cloud panel software.

2. Order confirmation

Once payment is approved your order is prepared and we let you know by e-mail.

3. Preparation and dispatch time

Devices are shipped after being configured for the service. Items in stock are handed to the courier within three business days of payment being approved.

Installations that need custom configuration can take longer; in that case we give you an estimated date in advance.

4. Shipping and delivery time

Delivery is made by our contracted courier to the address given by the buyer. Once dispatched, items usually arrive within one to three business days depending on distance.

By law the delivery period cannot exceed thirty days from the date of the order.

5. On receipt

Check the package while the courier is still there. Do not accept dented, torn or wet packages; have the courier draw up a report and tell us about it.

6. Address and failed delivery

Where delivery fails because the address was incomplete or wrong, or because nobody was there to receive it, the additional shipping cost is the buyer’s.

7. When the software service starts

Your cloud panel account is opened once payment is approved; the annual term starts on the date the account is opened.

8. Installation and support

Because devices are shipped pre-configured, installation is complete once the device is connected to the internet. Remote installation support and panel training are free.

Pre-sales support is available on weekdays between 09:00 and 18:00; technical support is available 24/7.

9. Force majeure

Delivery periods do not apply in cases of force majeure such as natural disaster, epidemic, strike or infrastructure failure; the buyer is informed and a reasonable extension is given.